Privacy and cookie policy
Effective Date: January 2025
Last Updated: June 2025
CanvasCamp (“CanvasCamp”, “we”, “our”, or “us”), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you interact with our website at www.canvascamp.com (the “Website”).
This policy is designed to align with U.S. privacy best practices, including the California Consumer Privacy Act (CCPA), where applicable, and applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and
1. Information We Collect
We may collect the following types of personal information:
a) Information You Provide Voluntarily:
- Name, email address, phone number
- Shipping and billing address
- Order details and payment method (handled securely)
- Product preferences and reviews
- Communications (emails, messages, inquiries)
b) Information Collected Automatically:
- IP address, browser type, operating system
- Pages visited, time spent, referring website
- General location data (city, region)
- Device identifiers and session data
We collect this data using cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer service and respond to inquiries
- Improve the Website, products, and user experience
- Send order updates, product recommendations, or marketing emails (with your consent)
- Comply with legal obligation
We will only use your personal information for the purposes described in this policy unless required or permitted by law.
3. Consent
We collect, use, and disclose your personal information only with your knowledge and consent, except where otherwise required by law.
You may provide consent by:
- Opting in to marketing communications
- Using the Website after being informed about cookie use
- Contacting us to manage your data preferences
You may withdraw your consent at any time by contacting us at info@canvascamp.com or by clicking “unsubscribe” in any marketing email.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core functionality of the Website
- Analyze traffic and site performance
Personalize your experience
You can modify your browser settings to decline or delete cookies. Disabling cookies may limit functionality.
5. Sharing Your Information
We do not sell your personal information.
We may share your data with:
- Third-party service providers (e.g., payment processors, shipping companies, email and analytics tools)
- Legal authorities if required to comply with legal obligations
Business partners in the event of a corporate restructuring or acquisition
All third parties are required to protect your personal data in accordance with applicable laws.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccuracies in your information
- Request deletion of your data
- Withdraw consent for marketing
- Request details about how your information is used or shared
To exercise your rights, email us@canvascamp.com or ca@canvascamp.com. We will respond within 3 business days.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders and provide customer support
- Comply with legal requirements
- Improve our services
8. Security
We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
If you provide payment information, it is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. We comply with PCI-DSS requirements and implement additional security safeguards in line with industry standards.
9. Cross-Border Transfers
Your personal data may be stored on servers located in Canada, the United States, or other jurisdictions with different data protection laws. By using the Website, you consent to this transfer.
10. Children’s Privacy
The Website is not intended for children under 16. We do not knowingly collect data from children. If we learn that we have inadvertently collected information from a child, we will delete it promptly.
11. Third-Party Links
Our Website may contain links to third-party sites or services (e.g., social media platforms, payment processors). We are not responsible for the privacy practices or content of those sites.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will post the updated version on our Website and revise the “Last Updated” date. Continued use of the Website constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact: