FAQ | CanvasCamp

Use, Maintenance, and Care

  • Set Up Instructions: How do I pitch a tent correctly?

    Product specific set up instructions can be found on the product pages at the bottom of the 'Specifications' tab.  Simply search for your product and download the PDF for use in the field.

    A well-pitched tent is essential to ensuring performance and longevity.  Check out our video on How to Pitch a Sibley and review some general best practices to obtain a perfect pitch: 

    • Pitch the tent on a firm, flat surface.
    • Ensure the poles are vertical, centered, and pole feet are attached.
    • Set the stakes securely and in line with the tent seams.
    • Tension the guy lines so the canvas is taunt.  Retention periodically as the tent shifts and settles.  A strong tent is a tight tent.
  • Storage: How do I store my tent safely?

    Mold, mice, and mites are the biggest threats to tents in storage.  Follow our tent storage guidelines to protect your tent when you’re not using it. 

    • Never pack your tent wet! EVER!  Your tent, groundsheet, and guy lines must be completely dry before you put it in the bag.  If you must take down camp while damp, loosely fold up the tent for transport and then lay it out to dry within 24 hours.  If outdoor drying isn’t a possibility, bring it inside to dry before packing it up.
    • Pack your tent clean.  Vegetation and dirt hold moisture which will grow mold.  Sweep or wipe down the tent inside and out before packing it up.
    • Keep it High and Dry:  Keep your packed tent in a cool, dry place and avoid storage in damp basements.  Keep the tent off the floor in garages and storage units that can flood or puddle in the rain.
    • Long Term:  If your storing your tent for a long period, or in an area where mice and bugs are a concern, consider storing the tent in a big clean plastic garbage can with a lid.
  • Cleaning a Tent

    Cleaning and re-treating your tent regularly improves the life of your tent and is a necessary component of maintenance. Our Blog hsa extensive information on cleaning and/or deep cleaning a tent.

    Environmental factors such as humidity, UV exposure, airborne particulate from vegetation, and mold spores can vary drastically in different locations.  We recommend cleaning and retreating your tent after 12-25 weeks of use, however, depending on your environment you may need to clean it more or less often.  Spot clean and retreat problem areas as needed.  It is important to address any mold and mildew immediately to kill the spores and prevent it from spreading.  Once canvas has mold, it is almost impossible to remove the stains.  

    Cleaning is primarily to prepare your tent for retreatment.  Dry mud or dirt can be brushed off with a soft brush.

    To clean and retreat your tent:

    You will need a hose, bucket, soft brush or sponge, cleaning solution and retreatment solution.

    • Mix a 4 part water 1 part vinegar solution to kill mold and/or use a canvas specific cleaning product of your choice.
    • Unroll your tent, peg down the groundsheet and remove all dust, dirt, and particulate with a clean broom or a vacuum with a brush attachment.
    • Hose down the tent.
    • Use a soft brush or sponge to gently clean the fabric with the appropriate solution, rinsing as you go.  Start at the peak and work your way down to the floor.  It may be helpful to pitch the tent after you’ve cleaned the hard to reach areas around the top.
    • Rinse.  Then rinse again.  Making sure to remove any residual cleaning solution.
    • Let the tent dry completely prior to retreating.

    You must retreat the canvas after a cleaning to maintain water, mold, and UV resistance.  You can use a variety of different treatments depending on your personal preference.  Check out our retreatment FAQ.

    Some methods and solutions can permanently damage your tent.  Never use a pressure washer, washing machine, bleach, all purpose cleaners, laundry detergent, or dish soap.

    Note: Cleaning and retreating your tent will involve taking the tent down from time to time.  A typical cleaning and retreatment can require a few hours on a sunny day.  If you are living in your tent, be prepared to move your stuff out for a deep cleaning as needed.

  • Repairs and Replacement Parts

    We believe that repairs over replacements and returns is an ethos that everyone should live by to protect our planet. With proper maintenance and pitching, a CanvasCamp tent can last for years without requiring any repairs.

    Small rips and tears from pets, gear, furniture, or environmental causes can typically be repaired with a simple needle and thread or patches and are often a do-it-yourself project.  For those cases in which a tent requires professional repair, we can help point you to a trusted repair shop.

    Have a tent in need of repair?  Send us an email, attach some pictures, and we will work with you to provide the best possible solution for your specific situation.  A custom-tailored solution means we don’t adhere to one-size-fits-all pricing.  You are only responsible for the work completed and shipping to and from the repair shop!

    Replacement parts and patches are available on our website in the Accessories: Tent Care section.  If you are looking for something that is not listed, get in touch and we will assist you.

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