Warranty Policy

Limited Lifetime Warranty We stand by our gear. All tents sold as new come with a limited lifetime warranty against manufacturing defects, with valid proof of purchase. If a tent is determined to be defective, we will repair or replace it with the same or a similar model at our discretion. We will also cover the cost of all related shipping.

Warranty Limitations This warranty does not cover wear and tear, including to zippers, mold, mildew, spot leakage (not caused by defective workmanship), pole failure (not caused by defective workmanship), ultraviolet exposure, fire, stove, or air conditioner use, improper use, assembly, storage, or maintenance, and inclement weather conditions (check out the Weather and Environment section of our FAQ).

This warranty is void if the tent care instructions are not followed. Proper tent care guidelines can be found here: Tent Use & Care. Proof of proper care, such as photos or purchase history of recommended treatments, may be required for warranty claims.

Returns & Guarantees We offer a 60-day return policy to ensure you have ample time to inspect your tent for any defects. Additionally, with our Glamping Program, we provide a 90-day guarantee—because we know our tents are built to last.

Additional Considerations

• Any modification, alteration, or use of non-approved cleaning, treatment, or coloring agents voids the warranty.
• CanvasCamp makes no other warranty, express or implied, and is not liable for consequential or incidental damages.
• Customers are responsible for practicing proper tent care and safety precautions in outdoor conditions.
• CanvasCamp cannot be held liable for damage or injury resulting from fire, flammable materials, or improper stove use. Misuse of stoves, stove jacks, or uninsulated flues will not be covered under warranty, and refunds will not be issued in these cases.

Stay prepared, care for your tent properly, and enjoy the great outdoors with confidence.