General

Can I View and Pick Up a Tent?

You are welcome to visit and pick up any of our products at our showroom:
CanvasCamp
Legen Heirweg 23, 9890 Gavere, Belgium

Showroom hours:

• March 1 – July 31:
  Monday to Friday: 9:30 AM – 5:00 PM
  Saturday: 11:00 AM – 3:00 PM
• August 1 – February 28:
  Monday to Friday: 9:00 AM – 4:00 PM
  Saturday: By appointment

If you prefer to purchase remotely, you can rely on our "Not satisfied? Money back!" guarantee. You can return purchased items within 14 days at highly reasonable shipping costs. Insured shipping includes a tracking number, allowing you to follow your shipment online. Delivery times for Benelux and France typically range from 2 to 5 days.

Ordering and Payment

You can place orders on our website 24/7.

• Payment: Full payment must be completed before any part of the order is processed or shipped. We accept payments via secure online systems, PayPal, or bank transfer.
• For your safety: We do not accept payments by phone or email and advise against sharing credit card or bank details through these channels.

To prevent fraudulent transactions, our payment systems evaluate billing addresses, shipping addresses, country of origin, and other factors. Please ensure all information is accurate to facilitate smooth order processing.

Feedback

At CanvasCamp, we continually strive to improve our products and customer experience. Many of the enhancements to our designs over the years have been direct results of customer feedback.
We welcome your comments and suggestions—and we’d love to see photos of you with your canvas tent! Don’t hesitate to reach out to let us know how we’re doing or what we could improve.