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Terms & Conditions

1. Scope

These general terms and conditions contain core provisions agreed between the parties and apply to all offers and sales agreements for goods from the range of CanvasCamp bv, having its registered office at 9890 Gavere, Legen Heirweg 23 E, registered with the Crossroads Bank for Enterprises under number 0822.182.688 (hereinafter referred to as "CANVASCAMP"), addressed to and concluded with the customer (hereinafter the "Customer") via the website https://www.canvascamp.com/ (hereinafter the "Website"), unless terms and conditions to the contrary have been expressly agreed in writing, and this irrespective of whether the Customer's domicile or registered office is located in Belgium or abroad and irrespective of whether the agreement is to be performed in Belgium or abroad. These terms and conditions take precedence over all terms and conditions of the Customer, even if the latter stipulate the contrary.

Certain provisions of these general terms and conditions apply only to the Customer in its capacity as a consumer, in which case the term "Consumer" is used. Other provisions apply to the Customer having the capacity of an undertaking within the meaning of Article I.1, 1° of the Code of Economic Law, in which case the term "Undertaking" is used. Where both the Consumer and the Undertaking are meant, the term Customer is used.

The Customer is, unless proven otherwise, deemed to have taken note of these terms and conditions and to accept them by the mere fact of placing its order. The Customer declares that it is 18 years of age or older.

The failure by CANVASCAMP to apply one or more provisions of these general terms and conditions may in no way be regarded as a waiver of these general terms and conditions.

These terms and conditions apply to all offers, including temporary promotions and discount campaigns. Special promotional conditions for specific promotions supplement these general terms and conditions and prevail for the duration of the campaign.

2. Offers and prices

All proposals, brochures, catalogues, information and technical data sheets are of a purely informative nature. The offer applies while stocks last and may be amended at any time. Promotional prices and discount campaigns are valid for the period expressly stated or while stocks last. CANVASCAMP reserves the right to amend, suspend or terminate promotions or discount campaigns without prior notice in the event of abuse, technical malfunctions, manifest material errors or force majeure. Reference prices comply with Belgian promotional legislation. Offers and prices on the Website are valid on the day of consultation, unless otherwise indicated. The prices stated apply subject to manifest material errors and other mistakes.

The offer and the images of the goods on our Websites are compiled with the greatest possible care, but are intended to be illustrative and do not entail any commitment. The goods delivered may, in terms of images, differ from the product illustrated online. The images on the Website may show optional accessory products that are not included in the purchase. CANVASCAMP states on its Website which products are or are not included in the agreement between the Customer and CANVASCAMP. The list of the included accessories on CANVASCAMP's Website takes precedence over the image on the Website. As regards the accuracy and completeness of the information offered, CANVASCAMP is bound only by an obligation of means. CANVASCAMP is not liable in the event of manifest material errors, typesetting or printing errors or deviations from the goods presented in the illustrative images.

Where the Customer has specific questions concerning, for example, installation instructions, availability, delivery period or method of delivery, we request the Customer to contact us in advance.

All prices are inclusive of VAT. Additional delivery, transport and insurance costs, VAT, import and export duties, other taxes, charges and levies or other administrative costs are always stated in the communication with the Customer before the order is definitively placed.

3. Agreement

An order may be placed via the Website in accordance with the steps indicated on the Website. The Customer may select individual products and collect them in an electronic shopping cart by clicking the "Add to cart" button. From this shopping cart, the Customer proceeds to the checkout by clicking the "Proceed to checkout" button. After ordering, an overview of the ordered goods is displayed and made available online to the Customer, and the Customer may choose the desired method of delivery. After confirmation of the order and acceptance of the general terms and conditions by the Customer, immediate payment is required in accordance with the payment method indicated. By clicking the "Place order" button, the Customer is then connected to the module of the chosen payment provider. Until the Customer has clicked this button, the Customer may amend the order and the order details at any time. After the order has been placed by the Customer, the Customer receives an automatically generated acknowledgement of receipt of the order by email.

The agreement is formed after acceptance of the general terms and conditions and after receipt of payment in full by CANVASCAMP, or at the very least CANVASCAMP is entitled to suspend performance of the agreement by operation of law and without notice of default until the moment of receipt of payment. The goods that form the subject of the order are made available by CANVASCAMP for delivery or collection, according to the choice specified by the Customer. The Customer is informed of the formation of the agreement and of the arrangements for delivery or collection.

For promotional orders or orders resulting from discount campaigns, the special promotional conditions stated on the deal page also apply.

CANVASCAMP reserves the right to refuse orders if one or more of the following cases apply: (i) exhaustion of stock or a particular product no longer being available; (ii) a delivery address located outside the area served by CANVASCAMP; (iii) force majeure, (iv) an order placed by a person lacking legal capacity or a person who cannot be identified, (v) the Customer has outstanding and overdue debts with CANVASCAMP. Where applicable, the amount already received by CANVASCAMP for the order concerned is refunded to the account number from which payment was made.

Cancellation by the Undertaking of an order placed may take place only with the prior written consent of CANVASCAMP, in which case the Undertaking owes CANVASCAMP fixed-sum compensation amounting to 10% of the agreed sale price of the goods, without prejudice to CANVASCAMP's right to higher compensation upon proof of higher loss actually suffered.

4. Delivery

The Customer is obliged to take receipt of the ordered goods at the agreed time and at the agreed place (upon delivery and/or collection). CANVASCAMP or the third party appointed by CANVASCAMP is entitled to deliver the goods at the agreed time and at the agreed place to the person who presents themselves for receipt and who is deemed to represent the Customer, without CANVASCAMP being required to carry out any specific verifications.

The costs of delivery are brought to the Customer's attention prior to the confirmation of the order by the Customer. Delivery takes place at the time indicated in the order confirmation.

If delivery is not possible for reasons attributable to the Customer, CANVASCAMP is entitled, at its choice, to (i) make a re-offer, in which case CANVASCAMP may additionally charge the Customer the costs thereby incurred, or (ii) dissolve the agreement in accordance with Article 11 of these terms and conditions. CANVASCAMP will inform the Customer without delay if the stated delivery date is jeopardised. The agreed delivery periods with respect to Undertakings are always indicative. In the event that these are exceeded, the Undertaking may not claim any compensation, nor proceed to dissolution of the agreement, and this may not give rise to any liability whatsoever on the part of CANVASCAMP. If CANVASCAMP does not respect the delivery period agreed with the Consumer, the Consumer shall request CANVASCAMP to make the delivery within an additional period that is appropriate given the circumstances. If CANVASCAMP does not deliver the goods within the additional period, the Consumer is entitled to dissolve the agreement free of charge, and CANVASCAMP shall reimburse the Consumer without delay all amounts paid to CANVASCAMP under the agreement.

5. Retention of title

The goods delivered remain the property of CANVASCAMP until payment in full, including any interest and costs, save where CANVASCAMP decides to waive this retention of title. Nevertheless, the risks of force majeure, loss, destruction or theft of the goods are borne entirely by the Customer from the moment the goods are delivered or the Customer fails to take receipt of the goods.

The retention of title also extends to all claims that replace the goods encumbered with retention of title.

The Customer bears a duty of care with respect to the goods delivered under retention of title and shall keep them in perfect condition in a suitable place in accordance with customary standards. Until the Customer has satisfied all of its obligations, the Customer shall not sell or otherwise dispose of, process or work the goods, nor encumber them with any security right. The Customer shall inform CANVASCAMP of any seizure of the goods delivered under retention of title.

6. Payment

Payment for orders on our Website must be made in accordance with the payment method indicated on our Website. In order to ensure a secure online payment, transaction data are transmitted over the internet in encrypted form. Payment is always made at the registered office of CANVASCAMP and in the currency choice stated on the webshop.

For B2B transactions between VAT-liable undertakings, invoices are in principle issued as structured electronic invoices that are exchanged via the Peppol network or another legally permitted channel for e-invoicing. The Undertaking undertakes to accept these electronic invoices and acknowledges that invoices on paper or as a mere PDF attachment by email are in that case no longer the standard.

The Undertaking is itself solely responsible for being registered in a timely and correct manner on the Peppol network (or via an equivalent channel permitted by law) so that invoices from CANVASCAMP can be received electronically and processed automatically. The Undertaking vouches for the accuracy and currency of its Peppol identification (such as the enterprise number and any additional Peppol ID) and shall notify CANVASCAMP in writing without delay of any change that may have an impact on the correct delivery of e-invoices.

Insofar as CANVASCAMP issues invoices electronically (including via the Peppol network), the invoice is deemed to have been received on the date on which it is successfully delivered to the electronic mailbox or the accounting or invoicing package of the Undertaking, as evidenced by the sending or delivery status in the Peppol network. If the delivery of an invoice via Peppol is hindered or prevented by an incorrect, missing or non-updated registration of the Undertaking, the invoice is deemed to have been validly issued at the moment CANVASCAMP receives the transmission notice or the error message, and the payment period and the periods for dispute begin to run from that moment. All additional costs, delays or penalties resulting therefrom are borne entirely by the Undertaking.

All complaints or disputes relating to the content or accuracy of an invoice must, on pain of inadmissibility, be communicated to CANVASCAMP in writing and with reasons within a period of eight (8) calendar days after the date of receipt as indicated above. The dispute must state at least the invoice number, the invoice date and a clear description of the reasons for the dispute.

In the absence of a timely and written dispute within the aforementioned period, the invoice is deemed to have been definitively accepted. A dispute of an invoice does not suspend the payment obligation of the Undertaking, unless CANVASCAMP expressly and in writing acknowledges the dispute as well-founded. Unless otherwise agreed in writing, invoices are payable immediately. For electronic invoices sent via the Peppol network, the payment period begins to run from the invoice date; the introduction of e-invoicing does not alter the agreed or statutory payment periods.

Payment by cheque is not accepted. All collection and protest costs, whether of accepted bills of exchange or of non-accepted bills of exchange, or of bank and discount charges, are borne by the Undertaking.

Every invoice owed by the Undertaking and not paid on the due date shall, by operation of law, without prior judicial intervention and without prior notice of default, bear interest which, for the Undertaking, is equal to (i) twelve per cent (12%) per annum or (ii) the interest rate in accordance with the Act of 2 August 2002 on combating late payment in commercial transactions, whichever is the higher interest rate, and which, for the Consumer, is equal to the statutory interest rate. If an invoice that has fallen due remains wholly or partly unpaid on the due date and without valid reason, fixed-sum compensation is moreover owed, by operation of law, without prior judicial intervention and without prior notice of default, equal to ten per cent (10%) of the outstanding amount, with a minimum of seventy-five euros (75,00 EUR) and a maximum of seven hundred and fifty euros (750,00 EUR), even where periods of grace are granted and regardless of CANVASCAMP's right to higher compensation upon proof of higher loss actually suffered.

In the event of non-payment or late payment on the due date, the Consumer is formally given notice of default to proceed to payment of the invoice within fourteen (14) days. If the Consumer has not paid the invoice after the expiry of this period, default interest is owed in accordance with Article XIX.4, §1, 1° of the Code of Economic Law. In addition, fixed-sum compensation is owed equal to (i) twenty euros (20,00 EUR) if the balance owed is less than or equal to one hundred and fifty euros (150,00 EUR); (ii) thirty euros (30,00 EUR) increased by ten per cent (10%) of the amount owed on the band between one hundred and fifty euros and one cent (150,01 EUR) and five hundred euros (500,00 EUR) if the balance owed is between 150,01 EUR and 500,00 EUR; or (iii) sixty-five euros (65,00 EUR) increased by five per cent (5%) of the amount owed on the band above five hundred euros (500,00 EUR) with a maximum of two thousand euros (2.000,00 EUR) if the balance owed is higher than 500,00 EUR.

In the event of non-payment of one invoice, (i) all other unpaid invoices become immediately due and payable in full by operation of law and without prior notice of default, irrespective of whether these invoices have already fallen due or not, and (ii) CANVASCAMP has the right, without prior notice of default and without owing any compensation, to suspend the Customer's remaining orders until full payment of the invoices or to dissolve the agreement(s), without prejudice to CANVASCAMP's right to compensation.

7. Arrangements concerning non-conformity and defects for the Undertaking

The conformity of the delivery and the visible defects must be checked by the Undertaking immediately upon delivery in the presence of the carrier, in respect of which written reservation must, where applicable, be made on the consignment note or delivery note. In addition, any delivery shortfall or visible defect must be communicated by the Undertaking to CANVASCAMP by registered letter within two working days of delivery at the latest, with an accurate and specific description of the defect, on pain of inadmissibility. Complaints regarding hidden defects by the Undertaking must, on pain of inadmissibility, be reported to CANVASCAMP by registered letter within eight days of discovery of the defect at the latest and within two months of delivery at the latest, with an accurate and specific description of the defect.

Late complaints are inadmissible. The putting into use, working, processing or disposal of the goods sold entails acceptance thereof. The Customer is itself liable if the instructions for use or instructions of CANVASCAMP and/or its suppliers were not followed or the goods were not handled judiciously.

In the event of an admissible and well-founded complaint by the Undertaking relating to defects in the goods delivered, the liability of CANVASCAMP is limited to replacement or repair of the goods or to reimbursement of the price the Undertaking paid for the goods concerned, at the choice of CANVASCAMP, without CANVASCAMP being liable for any other compensation whatsoever.

Complaints regarding defects do not suspend the payment obligation of the Undertaking.

The return of defective goods may take place only with the express written consent of CANVASCAMP and in accordance with CANVASCAMP's instructions.

Any warranty of CANVASCAMP relating to goods delivered is limited to and never extends beyond the warranty that CANVASCAMP itself receives from its suppliers. The entitlement to warranty applies only after payment in full of the invoice by the Undertaking.

Arrangements concerning lack of conformity for the Consumer

The conformity of the delivery and the visible defects must be checked by the Consumer immediately upon delivery in the presence of the carrier, in which case the Consumer must refuse the goods.

In any event, the Consumer must inform CANVASCAMP of the lack of conformity within two months at the latest from the day on which the Consumer established the defect.

Late complaints are inadmissible. The putting into use, working, processing or disposal of the goods sold entails acceptance thereof. The Consumer is itself liable if the instructions for use or instructions of CANVASCAMP and/or its suppliers were not followed or the goods were not handled judiciously.

The Consumer has the right to require from CANVASCAMP the free repair or free replacement of the goods delivered, except where this would be impossible or disproportionate and would entail unreasonable costs for CANVASCAMP. Any repair or replacement shall, taking into account the nature of the goods delivered and the use intended by the Consumer, be carried out within a reasonable period and without serious inconvenience to the Consumer.

The Consumer has the right to demand from CANVASCAMP an appropriate price reduction or the dissolution of the sales agreement only in the exhaustive cases provided for in Article 1649quinquies, §5 of the Civil Code, except where the lack of conformity is minor.

The return of defective goods may take place only with the express written consent of CANVASCAMP and in accordance with CANVASCAMP's instructions.

These general terms and conditions leave unaffected the statutory rights of the Consumer under the applicable national legislation concerning the sale of consumer goods. Any warranty of CANVASCAMP relating to goods delivered is limited to and never extends beyond the warranty that CANVASCAMP itself receives from its suppliers. CANVASCAMP recommends that complaints be reported via info@canvascamp.com. Consumers in the EU may also report complaints via the ODR platform of the European Commission at http://ec.europa.eu/odr.

8. Right of withdrawal of the Consumer

The Consumer may dissolve the agreement during a withdrawal period of 14 days without giving reasons, counting from the day after the Consumer (or a third party designated by the Consumer, other than the carrier) takes physical possession of the goods.

The right of withdrawal does not apply where the goods are produced according to the Consumer's specifications or are clearly intended for a specific Consumer.

If the Consumer exercises the right of withdrawal, it notifies CANVASCAMP before the expiry of the withdrawal period by means of the model withdrawal form (to be found as an annex to these terms and conditions together with the model instructions) or by means of another unequivocal statement. Without delay, and in any event within 14 days of this notification, the Consumer returns the goods (including all accessories, in their original condition and packaging) at its own expense or hands them over to (a representative of) CANVASCAMP. The burden of proof for the timely and correct exercise of the right of withdrawal lies with the Consumer.

During the withdrawal period, the Consumer shall handle the goods and the packaging with care. The Consumer is liable for the diminution in value of the goods resulting from the handling of the goods that goes beyond what was necessary to establish the nature, the characteristics and the functioning of the goods (the reference standard being that the Consumer may only handle and inspect the goods as would be done in a physical shop).

CANVASCAMP reimburses all payments received from the Consumer, including any delivery costs, without delay and in any event within 14 days of the day of the notification of the withdrawal by the Consumer. CANVASCAMP is entitled to withhold this reimbursement until all the goods have been returned by the Consumer or until the Consumer demonstrates that all the goods have been sent back, whichever is the earlier, unless CANVASCAMP has offered to collect the goods itself. CANVASCAMP shall make the reimbursement using the same means of payment as that used by the Consumer during the original transaction, unless the Consumer agrees to another means of payment. If the Consumer had chosen a method of delivery other than the cheapest standard delivery offered by CANVASCAMP, CANVASCAMP is not obliged to reimburse these additional costs to the Consumer.

9. Liability

CANVASCAMP is liable for non-compliance with its contractual obligations only if and insofar as such damage is caused by its fraud, deceit, gross or intentional fault or that of its appointees or agents. The liability of CANVASCAMP is always limited to the amount of the Customer's order. If the damage is covered by insurance, the liability of CANVASCAMP is limited to the amount actually paid out by its insurer. CANVASCAMP is never liable for indirect damage, including, but not limited to, consequential loss, lost profits, missed savings, administrative or staff costs, increased overheads, loss of clientele, loss of a chance, third-party claims or damage to third parties. Insofar as CANVASCAMP, in the performance of its obligations, is dependent on the cooperation, services and supplies of third parties, CANVASCAMP cannot be held liable for any damage arising from their fault.

The Customer is itself solely liable for the use of the goods. Save in the case of mandatory statutory provisions, CANVASCAMP is not liable for any damage caused (directly or indirectly) by the goods delivered.

The Customer expressly accepts that CANVASCAMP cannot be held liable and that the Customer does not have the right to demand the dissolution of the agreement or compensation in the event of (i) damage caused by incorrect and/or injudicious use, incorrect storage or maintenance of the goods, other than as agreed or prescribed by CANVASCAMP and/or its suppliers, (ii) minimal deviations from the product specifications (such as, among other things, limited colour or texture differences), (iii) damage to the goods due to abnormal weather conditions or on account of wear and tear, or (iv) alterations or modifications to the goods without the prior consent of CANVASCAMP.

In this connection, CANVASCAMP expressly points out the risk of fire hazard and possible material or physical harm in the event of the use of a stove. The Customer must at all times assemble, use, store and maintain the stove with the utmost care, in any event in accordance with the agreed instructions or those prescribed by CANVASCAMP and/or its suppliers. CANVASCAMP cannot in any way be held liable for damage caused as a result of injudicious and/or incorrect assembly, use, storage or maintenance by the Customer.

The provisions of this article are without prejudice to the liability of CANVASCAMP for the death or personal injury of the Consumer insofar as the direct causal link with the act or omission of CANVASCAMP is proven.

The non-contractual liability on the part of CANVASCAMP, its directors or employees is expressly excluded, insofar as permitted by law.

The Customer uses the Website at its own responsibility and risk. CANVASCAMP has the right to restrict or exclude the Customer's access to the Website at any time, without giving reasons and without prior notice, with immediate effect. CANVASCAMP does not guarantee the continuous and uninterrupted availability of the Website and is not liable for any failure or unavailability of the Website due to technical malfunction. CANVASCAMP is not liable for damage to the Customer as a result of the use of the Website by the Customer or the spread of a virus via the Website.

10. Force majeure

CANVASCAMP is not liable if the non-performance of its obligations, in whole or in part, whether or not temporarily, is due to force majeure, even if this circumstance was foreseeable, such as, among other things but not exclusively, war, unrest, terror, general or partial strike or lock-out, operational accidents, extreme weather conditions, flooding, fire, pandemics, contagious diseases, bankruptcy of or the failure to meet obligations by suppliers, exhaustion of stock, failures of electricity, internet, computer network or telecommunications facilities, government measures, general transport problems, etc. In the event of force majeure, CANVASCAMP has the right, at its choice, at all times, with immediate effect, by operation of law, without prior judicial intervention, without prior notice of default and without payment of any compensation whatsoever, to suspend the delivery or to terminate the agreement with the Customer.

11. Contractual relationship

All agreements between CANVASCAMP and the Customer form part of one overall contractual relationship. If the Customer fails to fulfil its obligations under a particular agreement, CANVASCAMP may suspend the further performance of both the agreement concerned and the other current agreements.

CANVASCAMP is also entitled to dissolve all agreements with the Customer with immediate effect, by operation of law, without prior notice of default and without payment of any compensation whatsoever, in the following cases:

  • (i) the Customer remains in default in the (timely) fulfilment of one or more obligations arising from an agreement;
  • (ii) in the event of suspension of payment or (application for) bankruptcy, collective debt settlement or any reorganisation by the Customer;
  • (iii) in the event of liquidation or cessation of the activities or upon the death of the Customer;
  • (iv) in the event of seizure of (part of) the Customer's assets.

Upon dissolution, all claims of CANVASCAMP against the Customer become immediately due and payable by operation of law, and the Customer owes CANVASCAMP fixed-sum compensation equal to 20% of the price stipulated in the agreement, without prejudice to CANVASCAMP's right to higher compensation upon proof of higher loss actually suffered.

Amounts that CANVASCAMP has already invoiced to the Undertaking prior to the dissolution remain owed in full.

In the event that CANVASCAMP remains in default in the (timely) fulfilment of one or more obligations arising from an agreement, the Consumer may dissolve the agreement concerned, in which case CANVASCAMP shall owe the Consumer fixed-sum compensation equal to 10% of the price stipulated in the agreement.

12. Limitation

Any claim of the Undertaking against CANVASCAMP lapses by operation of law if the action has not been brought before the competent court within a period of six months after the date on which the Undertaking became aware or should have become aware of the facts on which the claim is based, without this being able to be later than twelve months after delivery.

13. Intellectual property

The Website, logos, photographs, texts and, in general, all communications emanating from CANVASCAMP (hereinafter the "Works") are protected by intellectual property rights vested in CANVASCAMP or its suppliers or other third-party rightholders. It is not permitted to use, copy or reproduce the Works in any form whatsoever without the express written and prior consent of CANVASCAMP.

14. Privacy

If CANVASCAMP processes personal data, this is done in accordance with the privacy statement (https://www.canvascamp.com/nl/privacyverklaring), of which the Customer may receive a copy upon simple written request, and in accordance with the General Data Protection Regulation and other applicable regulations.

15. Amendment of the general terms and conditions

CANVASCAMP reserves the right to amend these general terms and conditions unilaterally. The terms and conditions that apply are those that were applicable at the time of the conclusion of the agreement between CANVASCAMP and the Customer.

16. Severability

The nullity or unenforceability of one or more (parts of) provisions of these general terms and conditions does not affect the validity and enforceability of the remaining provisions. Where applicable, CANVASCAMP and the Customer confirm that the court has the power to moderate the provision concerned to what is at most permitted within the relevant statutory limits.

17. Applicable law – competent court

These general terms and conditions and the agreements to which they apply are governed by Belgian law, to the exclusion of the Convention of 11 April 1980 on the international sale of goods (CISG). In the event of a dispute, only the courts of the judicial district of East Flanders (Ghent division) or those of the Consumer's domicile have jurisdiction.

18. Precedence of the Dutch text

In the event of any ambiguity regarding the interpretation of these terms and conditions, the Dutch text is always decisive.

19. Contact details of CANVASCAMP

CANVASCAMP bv
Legen Heirweg 23 E
9890 Gavere
Enterprise number: 0822.182.688
Email address: info@canvascamp.com
Telephone number: +32 9 352 01 01 or +32 498 529 524

Annexes

1/ Model withdrawal form

To CANVASCAMP bv, Legen Heirweg 23 E, 9890 Gavere, KBO: 0822.182.688, Email address: info@canvascamp.com:

  • I/We (*) hereby give notice (*) that I/we (*) withdraw (*) from our agreement concerning the sale of the following goods/the provision of the following service (*)
  • Ordered on (*)/Received on (*)
  • Name/Names of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only where this form is submitted on paper)
  • Date

(*) Delete as appropriate.

2/ Model instructions on the right of withdrawal

Right of withdrawal

You have the right to withdraw from the agreement within a period of 14 days without giving reasons.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods.

To exercise the right of withdrawal, you must inform us, CANVASCAMP bv, Legen Heirweg 23 E, 9890 Gavere, KBO: 0822.182.688, Email address: info@canvascamp.com, of your decision to withdraw from the agreement by an unequivocal statement (e.g. in writing by post, fax or email). For this purpose, you may use the attached model withdrawal form, but you are not obliged to do so.

To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the agreement, you will receive back from us all payments you have made up to that moment, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us), without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will refund you using the same means of payment with which you carried out the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any costs for such refund. We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without delay, but in any event no later than 14 days after the day on which you communicated to us your decision to withdraw from the agreement. You are on time if you send back the goods before the period of 14 days has expired.

The direct costs of returning the goods are borne by you.

You are liable only for the diminution in value of the goods resulting from the use of the goods that goes beyond what is necessary to establish the nature, the characteristics and the functioning of the goods.

Version V3 – April 2026

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