The shipping fees vary depending on postcode, country of destination and weight. Add the products of your interest to the shopping cart, fill in your postcode and country, and the website will calculate the shipping cost for you.
Your order is processed as soon as we have received your payment. Only then do we consider an item sold and do we prepare your order. The diagram below illustrates the ordering and shipping procedure.
The shipping procedure
A shipping label is created immediately after we have received your payment. You will then receive an e-mail with your invoice and the information needed to track your order online. If an item ordered is out of stock, you will be notified by e-mail.
Orders are generally shipped by the delivery company UPS, in which case the customer receives an automated confirmation e-mail from UPS with their parcels’ unique tracking numbers, enabling them to follow the delivery online. Please note that the UPS courier never notifies any customer upfront by telephone.
NOTE: For a swift delivery, we recommend you to provide an address where someone is home to collect and sign for the package. UPS only delivers to a physical address, not to P.O. Boxes. Moreover, our delivery company requires a telephone number in case any problems should occur during delivery. Only after you have communicated us your shipping details as well as a telephone number can we ship your order. We assure you that these personal data are strictly used for shipping purposes only; under no circumstances do we use them for commercial ends.
If you are not home to sign
If you are not home to sign when your order is delivered, two additional attempts are made to deliver your package(s). On the third attempt, UPS leaves a delivery card advising you to contact the courier and reschedule delivery. You will also be informed by e-mail about the attempt at delivery. In case of an unsuccessful delivery, it is your responsibility to contact UPS within the term indicated, otherwise the packages will be returned to CanvasCamp, in which case you will have to contact us. We will then reship the package after you have paid the additional shipping fees.
Estimated time of delivery
The charts below list the delivery periods to any European country under normal circumstances.
Delivery to African countries takes about 5 to 8 days max. The precise delivery period depends on the country. Do not hesitate to contact us for more information on delivery to an African country.
Delivery by Express Service
We also ship by Express service upon request. Please contact us for more information on the exact delivery period and additional shipping fees for an even speedier delivery.