Warranty and after sales service
At the time of delivery, please check whether the delivered products correspond with your order. If not so, please decline the goods and/ or inform us about the situation as soon as possible, within 14 days after delivery.
We ensure you that every product delivered by us meets the general quality and usability standards. Delivered products carry a one-year warranty which starts immediately after delivery. Please immediately notify us by e-mail when problems may arise with any of our products and our Customer Service Team will contact you within two working days. If you call on the warranty, you are liable for any return costs of the faulty goods. All costs arising from the delivery of the repaired products will be at CanvasCamp’s expense, only if the delivery address is located in Western Europe. Note: The warranty only applies to production errors (for instance with respect to stitches and waterproofing) when using and maintaining the product as indicated, not to mould or damage caused by abnormal weather conditions or wear and tear. Moreover, the warranty does not apply in the following cases; if the product has been modified, including corrections made without CanvasCamp’s permission, if the original receipt/ invoice cannot be presented, if the product has been damaged on purpose, or as a consequence of negligence or bad maintenance. Please send us a copy of the invoice or the receipt if you wish to repair or exchange a purchased good.
The right of cancellation in case of distance selling
As a customer, you have the right to cancel a purchase without having to provide a justified reason within fourteen days after reception of the delivery. The right of cancellation can only be called upon if the purchased products are returned in an undamaged, unused state, they are complete and are still in the original package. Please send us a copy of the invoice or the receipt if you wish to return a purchased good. The products will be returned at the customer’s expense. After we have received the goods in a perfect state, we will reimburse you of the purchase costs, with the exclusion of shipping fees and costs, if any.
Goods which have been manufactured to the customer’s specifications are not returnable.