Return Policy
Easy Returns
We get it, sometimes it just doesn’t work out. If you change your mind, contact us within 60 days of delivery to initiate a return or exchange and obtain a return authorization. We will deduct the return shipping + a $30 restocking fee on tents and stoves from your refund. Please read the product descriptions carefully to ensure you order the correct size and model (and never hesitate to shoot us an email or give us a call prior to placing your order). Full refunds will only be issued if the gear has not been used or damaged (see below for more detail).
To make a return, send an email to us@CanvasCamp.com. We will generate and send you a return label (the cost will be deducted from your refunded amount). Don’t feel like going to the post office? We feel you—we are happy to schedule a pick up (if available) in your area.
Refunds for the full purchase price or the equivalent store credit (if returned after 60 days) may be issued for items that are:
- In new and unused condition
- Complete with all original parts, packaging, and instructions
- Free of dirt, damage, and wear from use, storage, or transport
- Packed the same way you received it. (Pegs, stakes, parts, poles, doors, and ropes in their bags. Tents rolled, tied, and packed. Stoves disassembled and secured.)
Partial refunds or store credit may be issued at our discretion for returned items that are:
- Used
- Lightly soiled or dirty
- Packed improperly
- Returned without original packaging
- Returns initiated 60 days or more after delivery
No refunds will be issued for returned items that are:
- Incomplete or missing parts
- Damaged in any way
- Dirty
- Lost in return transit (it is strongly recommended that a tracking number be issued)
- Returns initiated 60 days or more after delivery
- Returns sent back without first contacting CanvasCamp
On the off chance you receive the incorrect product or a product with a manufacturing defect, we will immediately inform our fulfillment centre and resolve the issue. And of course, we will cover all related shipping costs.
Floor model and open box tents purchased on clearance (as noted on the product page) are not eligible for returns, as they have been inspected, spot cleaned, and retreated by our team.